Contact information
Contact Information
If you have any questions about our products, orders, shipping, or policies, we’re happy to help.
How to Contact Us
Forest Phoenix Glass
📧 Email: ForestPhoenixGlass@gmail.com
Email is the primary and fastest way to reach us. We aim to respond to all inquiries within 1–2 business days.
Order & Product Questions
When contacting us about an order, please include:
-
Your order number
-
The name used on the order
-
A brief description of your question or concern
Providing this information helps us assist you more quickly.
Damaged Items & Shipping Issues
If your order arrives damaged or there is a shipping issue, please contact us within 48 hours of delivery and include:
-
Clear photos of the item
-
Photos of the packaging and shipping materials
This information is required to assist with replacements or shipping insurance claims.
Business Hours
Our studio operates during regular business hours, Monday through Friday. Messages received outside business hours will be answered as soon as possible on the next business day.
Custom Orders
Questions about custom or made-to-order items should be sent before placing your order to ensure availability and clear expectations.
Thank You
Thank you for supporting Forest Phoenix Glass and for choosing handmade stained glass art. We appreciate your business and look forward to assisting you.